August 05, 2026

DESCRIPTION OF WORK:   

An employee in this position has a primary focus on providing superior customer service to the citizens and customers of Canton Municipal Utilities (CMU) in handling a variety of customer account and billing issues.  Incumbents in this position must maintain professionalism and courtesy in stressful situations and may be assigned to answer telephone calls, and handle functions associated with customer billing, analysis, account adjustments, and collections. The incumbent will be responsible for performing tasks of more-than-average difficulty, which involve reviewing, processing requests for, and answering questions about utility services, billing charges, and payments.  Tact and courtesy are required in frequent public contact.  Work is performed in accordance with established procedures and evaluated through observation and record review.  

EXAMPLES OF DUTIES PERFORMED: 

(Examples may not include all duties that may be performed)

Under General Supervision:

• Direct contact with customers for taking applications for new utility services
• Obtain information regarding existing utility connections
• Answer the telephone
• Create and close service orders
• Generate service orders
• Update and maintain electronic and/or paper records of all customer account transactions
• Utilize computer software to maintain a variety of records, enter and update data
• Interpret routine administrative policies and procedures as necessary
• Perform data entry with speed and accuracy
• Other duties along with cross-training within the department as assigned by Supervisor

  KNOWLEDGE, SKILLS & ABILITIES:

• Bi-Lingual
• Ability to communicate clearly, effectively, and tactfully, both verbally and in writing
• Knowledge of principles and practices of customer service
• Ability to perform general clerical work requiring a high degree of accuracy
• Ability to efficiently organize multiple tasks
• Ability to deal confidently and effectively with members of the public, both in person and on the telephone
• Skilled in problem-solving and follow-through
• Knowledge of basic accounting, cashiering, billing processes, and procedures
• Ability to maintain professionalism, courtesy, and composure at all times, including stressful situations
• Must be motivated, attentive, and alert
• Must be able to pass a pre-employment drug test and background check
• Must have good attendance, be dependable, demonstrate initiative, and work well in a team environment

MINIMUM QUALIFICATIONS:    

• High School graduation or equivalent with at least two (2) years of work experience, preferably with one (1) year in customer service, banking, call center operations, cashiering, and/or utility billing
• Fully literate in English

Interested applicants must submit a cover letter and resume to:

ATTN:  Director, Human Resources - CMU

127 West Peace Street

Canton, MS  39046

Email To: hr@cmu.com 

Cover letters and resumes must be received by 5:00 p.m. on the closing date of this announcement or August 19, 2026.